Complaints Procedure

Our Commitment

At Platinum Interiors, we are committed to providing a high standard of service. If something goes wrong, we want to know about it so we can put it right and improve. We take all complaints seriously and aim to resolve them as quickly and fairly as possible.

How to Make a Complaint

You can contact us in any of the following ways:

• Phone: 01709 588822 (Monday to Friday, 9:30am – 4:30pm)
• Email: [email protected]
• Post: Platinum Interiors, Miners Lodge, Doncaster Road, Mexborough, South Yorkshire, S64 0BF

When making a complaint, please include your name, contact details, order or project reference (if applicable), and a clear description of the issue.

What Happens Next

We will acknowledge your complaint within 2 working days of receiving it. A member of our team will review the details and may contact you to discuss the matter further or arrange a visit if needed.

Resolution Timeline

We aim to resolve all complaints within 14 working days. If the issue is complex and requires more time, we will keep you informed of progress and provide an expected resolution date.

If You Are Not Satisfied

If you are not satisfied with our response, you can ask for your complaint to be reviewed by a senior manager. We will carry out a further review and respond within 10 working days.

External Escalation

If we are unable to resolve your complaint to your satisfaction, you may wish to seek independent advice. For consumer disputes, you can contact Citizens Advice (citizensadvice.org.uk) or the relevant trading standards authority. If your complaint relates to data protection, you can contact the Information Commissioner's Office (ico.org.uk).