Our commitment to resolving customer complaints

We are committed to providing high-quality products and services for all our customers. Of course, as Bathrooms, Kitchens and Bedrooms go into properties of all types and ages; it can be complicated. We recognise that very occasionally things can go wrong.

If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.

Just contact our Customer Care Team with your details and a description of your problem. We are here for you from 9am to 5.00pm Monday-Friday:

Call us: 01709 588822

Email us:

Write to us: Platinum Interiors – Customer Services
Miners Lodge, Doncaster Road, Mexborough, South Yorkshire, S64 0BF – MAP

Whenever you contact us, we will:

  • Let you know we’ve received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within one working day
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved or you have a complaint about your experience with us, we will review your complaint in line with our relevant Complaints Procedure. You can find a copy of our Complaint Procedures here.